1. Introduction

Lotus Dental Brunswick is committed to protecting the privacy and security of our patients' information. This policy outlines our practices and responsibilities in collecting, using, and safeguarding personal information in accordance with the Australian Privacy Principles.

2. Collection of Personal Information

We collect personal information necessary to provide dental services, including but not limited to, name, date of birth, contact details, health history, and payment information. Information may be collected directly from patients, through referrals, or other health service providers.

3. Use and Disclosure of Personal Information

Personal information is used for the primary purpose of providing dental care. It may also be used for appointment reminders, billing, and addressing queries or complaints. Information is only disclosed to third parties with patient consent or where required by law.

4. Data Quality and Security

We take reasonable steps to ensure the personal information we hold is accurate, complete, and up-to-date. We have implemented security measures to protect personal information from misuse, interference, loss, and unauthorised access or disclosure.

5. Access to and Correction of Personal Information

Patients have the right to access their personal information and request corrections. Requests for access or correction must be made in writing and will be responded to within a reasonable timeframe.

6. Internet Practices

We may collect non-personal information through our website for statistical purposes. However, we do not use cookies or similar technologies to track users' personal information without consent.

7. Updates to This Policy

This policy may be updated periodically. The latest version will be posted on our website.

8. Contact Us

For any privacy-related concerns or inquiries, please contact us at:

Phone: (03) 9381 5010

Address: 3/200 Sydney Rd, Brunswick VIC 3056

Email: hello@lotusdentalbrunswick.com.au